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Privacy Policy

Effective Date: 2025-04-28

At Robson Nails & Spa, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and disclose your information when you visit our website or receive our services.

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1. What Type of Information Do We Collect?

We collect both personal and non-personal information from you, including but not limited to:

  • Name, email address, phone number, and mailing address

  • Payment details (such as credit card information)

  • Service preferences and appointment history

  • IP address and browser data

  • Feedback, reviews, and communication history

We may also use tools that automatically collect data about your interaction with our website, including session duration, page visits, and device information.

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2. How Do We Collect Information?

We collect your personal information when you:

  • Book an appointment online or in person

  • Fill out a contact form or send us a message

  • Subscribe to our newsletter or marketing updates

  • Leave a review or provide feedback

  • Engage with us via social media or our website

Information may also be automatically collected through cookies and tracking tools (see Section 6).

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3. Why Do We Collect Your Information?

We collect your information for the following purposes:

  • To provide, manage, and improve our services

  • To confirm bookings and communicate appointment details

  • To send you promotional messages, updates, or offers (only if you’ve opted in)

  • To respond to inquiries or feedback

  • To comply with legal obligations and regulatory requirements

  • To analyze website traffic and user experience

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4. How Do We Store, Use, Share, and Disclose Your Information?

Your data is stored securely through our online booking system and website hosting platform. We implement physical, electronic, and managerial procedures to safeguard your personal information.

We do not sell or rent your information to third parties. We may, however, share your information in the following cases:

  • With service providers who support our operations (e.g. payment processors or booking platforms)

  • When required by law or government authority

  • To protect the safety and security of our business and clients

All third-party services we use comply with relevant privacy and data protection laws.

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5. How Do We Communicate With You?

We may contact you to:

  • Confirm or reschedule appointments

  • Share service reminders or promotions

  • Request feedback or reviews

  • Address account-related or policy changes

We may reach you via email, phone, SMS, or postal mail. You can opt out of marketing communications at any time by clicking “unsubscribe” in the message or contacting us directly.

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6. Do We Use Cookies and Tracking Tools?

Yes, our website uses cookies and tracking tools to:

  • Improve user experience and performance

  • Analyze traffic and usage trends

  • Remember user preferences and login info

Third-party tools such as Google Analytics may place cookies on your browser. These services have their own privacy policies which we encourage you to review.

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7. How Can You Withdraw Your Consent?

If you no longer want us to collect or process your personal information, you can:

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8. Privacy Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page and take effect immediately. If we make significant updates, we will notify you on our website or via email.

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9. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:

Robson Nails & Spa
📍 1234 Robson Street, Vancouver, BC V6E 1C2
📧 info@robsonnailsandspa.com
📞 604-558-0809

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